Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related What video file formats does the StoreJet Cloud 10K App support? How can I browse and play my iTunes purchases from the StoreJet Cloud 10K on an Apple Device? How long can the StoreJet Cloud (10K) battery last? What should I do if the out-of-warranty battery runs down? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started