Personal Information Collection Statement

The following information marked with “＊” means that the information cannot identify an individual by itself, or the information cannot identify an individual anymore after being anonymized. The following information marked with “＃” means that the information is solely sourced from the business visitor rather than the ordinary visitor.

The Service on Transcend Website

The type of service Processed Information  Purpose of processing
Website display
  1. the visitor’s IP
 Display the suitable version of Transcend Website and record error messages to improve the service quality.
Activities Participating
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s occupation*
  4. the model of products purchased by the visitor*
  1. Contacting the visitor who wins the prize.
  2. Analyzing the composition of the visitor who participate in marketing activities held by Transcend.
Contact Us service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s phone number
  4. the visitor’s country*
  5. purchase information and product information*
  6. the visitor’s opinion*
  1. Replying to the visitor.
  2. Analyzing the composition of the visitor who contacts Transcend and the contact reason, for improving the service quality.
Customer Survey service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s phone number
  4. the visitor’s gender, age and country *
  5. purchase information and product information*
  6. the visitor’s satisfaction evaluation *
 Analyzing the composition of the visitor and the condition of products usage, for improving the service quality.
Partner Center service
  1. the visitor’s account ID#
  2. the visitor’s password#
 Recording information of the visitor who downloads Transcend’s marketing materials.
RMA service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s phone number
  4. the model, serial number (S/N) and the RMA reason* 
  5. the visitor’s address
  6. the visitor’s account ID# 
  7. the visitor’s password#
  1. Sending repaired products and contacting the visitor who seeks RMA service.
  2. Analyzing the data of RMA products.

Software/APP

The type of Software/APP Processed Information Purpose of processing

DrivePro

APP: Android/iOS
PC-tool: Windows/macOS
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. the user’s gender, age and country*
 Improving the quality of licensed software.

DrivePro Body

APP: Android/iOS
PC-tool: Windows/macOS

  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. the user’s gender, age and country*
  5. serial number (S/N) of the DrivePro Body*
Improving the quality of licensed software.

JetDrive Go

App: iOS
  1. the user’s usage history of licensed software*
  2. the user’s gender, age and country*
  3. the user’s name and email of Facebook (or Dropbox, or Google Drive, or Instagram)
  4. the user’s photos, videos from Facebook (or Dropbox, or Google Drive, or Instagram)and contact person of the device
  1. Automatic login.
  2. Providing data backup service.
  3. Improving the quality of licensed software.

SSD Scope

PC-tool: Windows
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
 Improving the quality of licensed software.

StoreJet Cloud

APP: Android/iOS
PC-tool: Windows/macOS
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. device ID
  5. name of the StoreJet Cloud
  6. the user's email and password (or name, email of Facebook, or Google Drive account, or Dropbox account)
  1. Membership registration and automatic login.
  2. Improving the quality of licensed software.
  3. Backup service.

Transcend Elite

APP: Android
PC-tool: Windows/macOS
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. the user’s gender, age and country*
  5. the user's account and password of Google Drive/Dropbox/iCloud/OneDrive
  1. Improving the quality of licensed software.
  2. Backup service.
Last update 2022/05/04

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